Our return policies apply to goods unused and as new, in their original packaging (external & internal) and with all instruction manuals.
There is a 25% + vat restocking charge on unpacked products. 50% + vat restocking charge applicable on products without packaging.
Customer to pay transport costs back to our warehouse. No returns accepted after 30 days. Notice must be given in writing.
The customer must arrange insurance with the courier when returning goods to cover possible damage or loss in transit for the full value of the item.
You will be refunded or credited within 30 days for goods returned under the above terms.
Where applicable carriage or postal charges are not refunded in the event of a customer returning goods under our 7 or 30 day return policies.
All products come with a minimum of one year parts warranty excluding bulbs tubes breakables baskets shelves and glass
We cannot accept any claims for goods signed for in good condition.
However if goods are signed for damaged please notify your supplier immediately